FAQ
Here you'll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that's not answered here, please don't hesitate to contact us.
Orders
How long does delivery take?
Delivery typically takes 2–5 business days depending on your location in Egypt.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via SMS or email.
Can I change or cancel my order?
If your order has not been shipped yet, contact us as soon as possible and we'll do our best to help.
Shipping
Do you ship across Egypt?
Yes, we ship nationwide.
How much is shipping?
Shipping cost is calculated at checkout and may vary by location.
Do you offer international shipping?
International shipping is not available at the moment.
Returns & Exchanges
Can I return or exchange an item?
Yes. Returns and exchanges are accepted within 7–14 days of delivery, provided items are unworn and in original condition.
How do I request a return or exchange?
Contact us with your order number and our team will guide you through the process.
Are returns free?
Return shipping fees may apply depending on the case.
Sizing & Fit
How do I choose my size?
Each product page includes a size guide to help you find the right fit.
What if I'm between sizes?
For a relaxed fit, choose the larger size. For a more tailored fit, choose the smaller size.
Products & Care
What materials do you use?
We focus on natural materials such as linen and premium cotton designed for breathability, structure, and longevity.
How should I care for linen pieces?
We recommend cold wash, gentle cycle, and air drying to maintain fabric quality.
Will linen wrinkle?
Yes — natural wrinkling is part of linen's character and contributes to its relaxed refined look.
Payments
What payment methods do you accept?
We accept Cash on Delivery and online payment methods available at checkout.
Is online payment secure?
Yes. All payments are processed through secure payment providers.
Contact
How can I contact Mu Shop?
You can reach us via Instagram, WhatsApp, or email through our Contact page.
How long does support take to respond?
We typically respond within 24 hours.
Still have questions?
Contact Us